Travelpack Customer Reviews
Travelpack get some great reviews from our customers. Here is a random selection of those who commented using our online survey or who have written in about our call centre agents.

Compiled From :

817
Customer
Review
(last 12 months)

Service Rating

(last 12 months)
89%
Date Service Score Comments
Flights to Ukraine
23-May-2018
Excellent

Customer Comments

Very good

Flights to China
22-May-2018
Bad

Customer Comments

Terrible service. Rude advisors who hang up the phone. They are refusing to provide refund or cancellation when it does not say anywhere in the terms and conditions or travel documents that the ticket is non-refundable or non-changeable.

Flights - Middle East
22-May-2018
Bad

Customer Comments

I booked a flight and 2 minutes afterwards realised that I had booked the wrong date and emailed customer services and they cancelled the flight reservation and took a £25 admin fee. Given the fact that I cancelled as soon as I booked I did not see why they had to change me £25 admin fee. I think this could have been overlooked in the circumstances. Not good business practice.

Flights to Sri Lanka
22-May-2018
Excellent

Customer Comments

THANK YOU GREAT PRICE

Flights to Nepal
21-May-2018
Good

Customer Comments

Good service!
Excellent explanation!
Good environment purchase!

Flights to Brazil
21-May-2018
Excellent

Customer Comments

Everything was straight forward and smooth - which is, I think, all that travellers ever really need!

Flights to Thailand
21-May-2018
Excellent

Customer Comments

.No problems. Everything passed through correctly, quickly and easily.

Flights to Ethiopia
20-May-2018
Excellent

Customer Comments

I received excellent customer service I will definitely recommend to other people

Flights to Switzerland
20-May-2018
Good

Customer Comments

Pictures match the product. Delivery as per expectations.

Flights to Jordan
20-May-2018
Poor

Customer Comments

I have given this an average not because there was anything wrong. All I did was go online, put in details, and pay for a couple of air tickets. I don't see how that could have been spectacularly wonderful, but so long as the seats are really ours it is what should happen, rather than be over and above the norm.

Flights to Ethiopia
20-May-2018
Poor

Customer Comments

I love their service

Flights to Philippines
20-May-2018
Excellent

Customer Comments

very quick and easy and the only one who had in expensive flights saved a lot of money although I will know better when I have been on the airline I have never n
been before

Flights to Egypt
19-May-2018
Excellent

Customer Comments

Booking process easy. Unfortunately flight was cancelled due to other arrangements and lost £100 in cancellation fees, how’re the balance was refunded.

Flights to Turkey
19-May-2018
Bad

Customer Comments

got the holiday i wanted but on the return i had to pay £360 baggage cost ,was not happy and im still trying to get this back.i also feel travelpack did not do enough to help. they should be the one to recover my lost when i have already pay for this . not happy

Flights to Turkey
18-May-2018
Excellent

Customer Comments

good service

Flights to Ethiopia
18-May-2018
Good

Customer Comments

am happy GOOD costumers service

Flights to Thailand
18-May-2018
Excellent

Customer Comments

Easy navigation and swift issue of documentation

Flights to Pakistan
17-May-2018
Good

Customer Comments

Yes

Flights to U.A.E.
17-May-2018
Good

Customer Comments

It was good however a bit complicated as I had to submit my ID and copy of my passport because I was booking a ticket for my son on my credit card.

Flights to Singapore
17-May-2018
Excellent

Customer Comments

Booked flight to Singapore without any trouble very quick service and a lot of choice of Airlines and fares