Travelpack Customer Reviews
Travelpack get some great reviews from our customers. Here is a random selection of those who commented using our online survey or who have written in about our call centre agents.

Compiled From :

908
Customer
Review
(last 12 months)

Service Rating

(last 12 months)
88%
Date Service Score Comments
Flights to Thailand
19-Aug-2018
Excellent

Customer Comments

Simple and effective. I wasn't expecting to have to send a copy of passport, Luckily I had one to hand otherwise it could have been an issue.

Nevertheless, seemless transaction and the cheapest flight I found home after looking for a few weeks, the price difference was 100-150 pounds cheaper.

Flights to India
18-Aug-2018
Excellent

Customer Comments

Hassle free, easy to book. Very helpful Customer Service. Made booking a holiday very easy.

Flights to Jordan
18-Aug-2018
Excellent

Customer Comments

The airline charged me GBP150 for one extra small bag. This is too much.

Holiday to South Korea
17-Aug-2018
Excellent

Customer Comments

Valerie Rodrigues is very a fantastic agent she is always going to the extra miles and she understands the need of the client that's why it is my 3rd Travel with them

Flights to Switzerland
17-Aug-2018
Bad

Customer Comments

1st company ever to have problems about me not putting my full name on the tickets.
I was told i could not onboard the plane. I asked to edit my name and was told it was not possible. I had to cancel the flight (last seat and the flight was living in less than 7h). Then I asked if it was possible to book the now available seat again and I was told it was not possible. I had to buy last minute train tickets to go from Geneva to Paris. And 2h later, at 3am (the flight I had booked was at 7:30) I saw my ticket available online again, but had already paid for the train tickets.

You had all of my info, an email from me with confirmations, my I’d, everything. My first and last name were correct, I just didn’t insert them all because usually there’s not even enough space for them all.
I can understand why you need my full name, what I don’t understand is how I was not able to change the name in the booking and why i said I was unable to book the same flight since my cancelled seat had became available again. Terrible problem solving skills. Really bad experience.

The only positive aspect was the fact that the company replied super fast to my emails (less than 5min). But when I called the customer service, I could not hear your company’s employer properly because the sound was too distant and he seemed really annoyed and rude when I politely asked for him to repeat and apologised for not being able to hear him because of the bad sound.

Flights to Egypt
17-Aug-2018
Excellent

Customer Comments

You get what you want.

Flights to India
16-Aug-2018
Excellent

Customer Comments

Great service by Hiten Patel

Flights to South Africa
15-Aug-2018
Excellent

Customer Comments

Easy and effortless online booking service.

Flights to United States of America
15-Aug-2018
Excellent

Customer Comments

Excellent customer service

Flights to Brazil
15-Aug-2018
Good

Customer Comments

The service was really good, the team was attentive.
The only issue was that the airlines did not know I had chosen Asian Vegetarian meals, even though it stated in my booking. So I wasn't served the right meals on any of the flights.

Ground - European
15-Aug-2018
Excellent

Customer Comments

Very good

Flights to Thailand
15-Aug-2018
Good

Customer Comments

Sign up and payment very quick and confirmation E mail immediately. First time I used them.

Flights to Kenya
15-Aug-2018
Excellent

Customer Comments

Very efficient services.

Flights to Taiwan
15-Aug-2018
Excellent

Customer Comments

Good price for flight tickets!

Flights to Thailand
14-Aug-2018
Excellent

Customer Comments

Yes it was for the most well put together and e ticket steeate foward

Flights to France
14-Aug-2018
Excellent

Customer Comments

Yes

Flights to Qatar
13-Aug-2018
Good

Customer Comments

Booked tickets late at night last minute to travel the following day. Booking was smooth but was worried about the etickets as they didn’t come straight away but they arrived the following morning. Phew. Thanks

Flights to China
13-Aug-2018
Excellent

Customer Comments

Very helpful, patient and polite customer service.

Flights to India
12-Aug-2018
Excellent

Customer Comments

10/10

Flights to South Africa
12-Aug-2018
Excellent

Customer Comments

It is good.