Compiled From :
Review
| Date | Service | Score | Comments |
|---|---|---|---|
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Flights to United Kingdom
03-Apr-2020
Bad
|
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Flights to India
31-Mar-2020
Bad
|
Customer CommentsCustomer Care centre is the worst I have ever experienced . For three days I had been holding on for 5-6 hrs at a time and never got answered . |
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Flights to Japan
31-Mar-2020
Excellent
|
Customer CommentsTravelpack came through for us in the Covid-19 situation by helping us get home early from our trip to Japan. We were booked to fly home in a months time but when the government urged Britain's to come home asap, we phoned Travelpack and they managed to get us on a flight in a days time. We were really grateful as the price of booking a new flight home had gone up to £3k-£4k, so they saved us a lot of money. |
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Flights to Philippines
30-Mar-2020
Excellent
|
Customer Commentshelpfull staff at the wembley branch. |
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Flights to Hong Kong
30-Mar-2020
Bad
|
Customer CommentsTried calling TRAVELPACK multiple times but the connection was so bad that virtually nothing could be heard. Operator promised to get back to me with a piece of information but she never did. Tried to email them but hey never replied. Very frustrating experience |
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Flights to Taiwan
28-Mar-2020
Bad
|
Customer CommentsTerrible, unresponsive, unresponsible, will never use again. |
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|
Flights to South Africa
27-Mar-2020
Bad
|
Customer CommentsIf I could leave a lower scored review then I would. |
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Flights to United States of America
26-Mar-2020
Bad
|
Customer CommentsVery poor customer service. Have sent two emails about my cancelled flight and not had a reply of any kind. |
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Flights to Philippines
26-Mar-2020
Bad
|
Customer CommentsDO NOT USE..took my money. Flight was cancelled- ie they cancelled the flight. And now no refund. Wont answer their phones. Wont answer emails. |
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|
Flights to Pakistan
25-Mar-2020
Bad
|
Customer CommentsMy flight is cancelled and i want my refund but no one receiving a call.I called several time it's went on queue and when ever i came on queue number 2(After 40 to 50 mins) phone goes silent.Is it a joke ???? |
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|
Flights to Thailand
25-Mar-2020
Excellent
|
Customer CommentsRecently booked to travel for holiday, but couldn’t go because of coronavirus lockdown by Foreign Office. The Travelpack rep was very helpful despite working around the clock. Manage to help me postpone my trip for 6mths. |
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Flights to India
25-Mar-2020
Bad
|
Customer CommentsIn view of the Corona situation, I wanted to move my return flight earlier but greedy Travelpack wanted £158 per person. Few days later, Corona circumstances worsened. Luckily I managed to speak to the airline directly, they said there is no charge from the airline to change the dates but the travel agent may charge you a tenner to do the job. Armed with this information, I went personally to Travelpack's office in Vadodara. LOL, they said they will do it for free but there are extra taxes to pay £33.50. I am still stuck in Vadodara because of the lockdown |
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Flights to China
24-Mar-2020
Excellent
|
Customer CommentsFast delivery |
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|
Flights to Philippines
24-Mar-2020
Excellent
|
Customer CommentsQuick cheap and easy. Prompt delivery of documents. All done in under a minute |
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Flights to United Arab Emirates
24-Mar-2020
Bad
|
Customer CommentsCalled for 2 days running for 5hrs in total and no one answered the phone !! |
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|
Flights to Spain
24-Mar-2020
Excellent
|
Customer CommentsEfficent transfer of info.. |
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|
Flights to Tanzania
24-Mar-2020
Good
|
Customer CommentsBooking really easy and got a good deal. Communcation was good but checking in with the airline was a bit difficult as my booking codes weren't recognised. |
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Flights to South Korea
23-Mar-2020
Good
|
Customer CommentsThe booking process was easy, however the very short limit on the first name field means I had to choose one of my first names and so do not fully match my passport details, which I hope will be fine. |
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Flights to South Africa
23-Mar-2020
Excellent
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Customer CommentsWe have been delighted with all stages of our experience, especially over changing our flight to come back early, due Covid19. |
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Flights to India
23-Mar-2020
Bad
|
Customer CommentsTheat customers better |
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Customer Comments
Terrible. No help when Coronavirus changed travel plans