Travelpack Customer Reviews
Travelpack get some great reviews from our customers. Here is a random selection of those who commented using our online survey or who have written in about our call centre agents.

Compiled From :

1119
Customer
Review
(last 12 months)

Service Rating

(last 12 months)
87%
Date Service Score Comments
Flights to India
22-Aug-2019
Excellent

Customer Comments

Their service is excellent. I can give my request to Hiten and be rest assured that everything will be taken care of. He knows exactly what we need and there is no need of any follow-ups to be done. This actually makes my life very easy.

Flights to Thailand
21-Aug-2019
Excellent

Customer Comments

Excellent customer service.

Flights to India
20-Aug-2019
Excellent

Customer Comments

Really easy process and would recommend to a friend

Flights to United Kingdom
19-Aug-2019
Excellent

Customer Comments

Great service

Flights to Zambia
19-Aug-2019
Good

Customer Comments

Very professional, polite and helpful - would definately recommend.

Flights to Sri Lanka
19-Aug-2019
Good

Customer Comments

Very Good service

Flights to Somalia
17-Aug-2019
Excellent

Customer Comments

Very good Muna

Flights to Thailand
16-Aug-2019
Excellent

Customer Comments

Great price for my flight

Flights to South Africa
16-Aug-2019
Bad

Customer Comments

Unfortunately we had an awful experience with Travelpack. We were not at any stage informed that one of the airports we were travelling through did not have transit facilities and as a result when we arrived at Heathrow we were refused permission to board our flight to Milan as a visa was then required to catch our connecting flight from there to our destination. Travelpack then eventually re-issued us tickets on another flight to an airport with transit facilities where a visa was not required but this change came at a huge additional cost that we had to pay on the spot in order to continue with our holiday plans.
We were horrified that we had not been made aware of the lack of transit facilities when our flight was booked, appalled that our cheaper flights ended up being exorbitantly expensive and will not be using Travelpack again! This lack of communication or any apology or effort to resolve the problem better was simply unacceptable.

Flights to Philippines
16-Aug-2019
Excellent

Customer Comments

very easy!

Flights to U.A.E.
16-Aug-2019
Good

Customer Comments

yes I would recommend Travel Pack for the service given to me.

Flights to Cambodia
15-Aug-2019
Excellent

Customer Comments

Efficient,helpful and informative

Flights to South Africa
15-Aug-2019
Excellent

Customer Comments

Great Prices

Flights to Mauritius
13-Aug-2019
Excellent

Customer Comments

quick, efficient online service

Flights to Turkey
13-Aug-2019
Excellent

Customer Comments

Very professional, dedicated and friendly service.

Flights to Qatar
13-Aug-2019
Bad

Customer Comments

The seating allocated and flight was very poorly selected for a person with limited ability. The baggage was delayed by 2 days which had the persons important medication which caused lost of complications. The same passenger is flying back and really dreading their return.

Flights to Thailand
12-Aug-2019
Excellent

Customer Comments

Everything went well.

Flights to U.A.E.
11-Aug-2019
Excellent

Customer Comments

Excellent service

Flights to United Kingdom
11-Aug-2019
Good

Customer Comments

Hassle free experience. Online portal was structured well making it easy, fast and convenient to use .

Flights to Russian Federation
10-Aug-2019
Excellent

Customer Comments

Brilliant service. The customer service representative Lina has exceptional skills and very helpful. Thank you