We are currently experiencing very high call volumes - some calls are holding in excess of 2 hours.
So we can handle our most urgent clients, can we ask if you are not travelling within the next 72 hours to email help@travelpack.com.
To aid us process your request, please put your booking reference in the subject. In the email if you can provide a contact number as well.
 
Travelpack Customer Reviews
Travelpack get some great reviews from our customers. Here is a random selection of those who commented using our online survey or who have written in about our call centre agents.

Compiled From :

883
Customer
Review
(last 12 months)

Service Rating

(last 12 months)
87%
Date Service Score Comments
Flights to United Kingdom
03-Apr-2020
Bad

Customer Comments

Terrible. No help when Coronavirus changed travel plans

Flights to India
31-Mar-2020
Bad

Customer Comments

Customer Care centre is the worst I have ever experienced . For three days I had been holding on for 5-6 hrs at a time and never got answered .

However , when I managed to get to the Office in Wembley the service was excellent .

Flights to Japan
31-Mar-2020
Excellent

Customer Comments

Travelpack came through for us in the Covid-19 situation by helping us get home early from our trip to Japan. We were booked to fly home in a months time but when the government urged Britain's to come home asap, we phoned Travelpack and they managed to get us on a flight in a days time. We were really grateful as the price of booking a new flight home had gone up to £3k-£4k, so they saved us a lot of money.

Flights to Philippines
30-Mar-2020
Excellent

Customer Comments

helpfull staff at the wembley branch.

Flights to Hong Kong
30-Mar-2020
Bad

Customer Comments

Tried calling TRAVELPACK multiple times but the connection was so bad that virtually nothing could be heard. Operator promised to get back to me with a piece of information but she never did. Tried to email them but hey never replied. Very frustrating experience

Flights to Taiwan
28-Mar-2020
Bad

Customer Comments

Terrible, unresponsive, unresponsible, will never use again.

Flights to South Africa
27-Mar-2020
Bad

Customer Comments

If I could leave a lower scored review then I would.

PLEASE BE AWARE THIS IS THE MOST UNPROFESSIONAL TRAVEL AGENT I HAVE BOOKED THROUGH.

Ttravepack were quick to take my money but offered NO HELP OR SUPPORT during the current Coronavirus pandemic.

They failed to tell me my flight had been cancelled (I found out my monitoring the situation myself).

They failed to respond to over 15 emails asking for help/guidance/support on what I could do whilst being stranded in South Africa.

They failed to answer or return any of my calls.

I gave plenty of opportunity for them to offer assistance (making contact with them within 4 days of my flight, and 3 days, and 2 days, and 1 day) but I had nothing back except one email which showed they had no concept of what was happening, and advised I may not be able to get any kind of refund....

I appreciate this is an unprecedented time with Covid-19, but they did nothing to help me. AND I MEAN NOTHING.

I will be pursuing this further with the Ombudsman to try and recover some of my costs.

PLEASE BE AWARE THIS IS THE MOST UNPROFESSIONAL TRAVEL AGENT I HAVE BOOKED THROUGH.

Flights to United States of America
26-Mar-2020
Bad

Customer Comments

Very poor customer service. Have sent two emails about my cancelled flight and not had a reply of any kind.

Not even an acknowledgement. And it’s impossible to get through on the phone.

Flights to Philippines
26-Mar-2020
Bad

Customer Comments

DO NOT USE..took my money. Flight was cancelled- ie they cancelled the flight. And now no refund. Wont answer their phones. Wont answer emails.

DO NOT USE.

Flights to Pakistan
25-Mar-2020
Bad

Customer Comments

My flight is cancelled and i want my refund but no one receiving a call.I called several time it's went on queue and when ever i came on queue number 2(After 40 to 50 mins) phone goes silent.Is it a joke ????
Very Bad service wont be using again never recommend to any one.

Flights to Thailand
25-Mar-2020
Excellent

Customer Comments

Recently booked to travel for holiday, but couldn’t go because of coronavirus lockdown by Foreign Office. The Travelpack rep was very helpful despite working around the clock. Manage to help me postpone my trip for 6mths.

Flights to India
25-Mar-2020
Bad

Customer Comments

In view of the Corona situation, I wanted to move my return flight earlier but greedy Travelpack wanted £158 per person. Few days later, Corona circumstances worsened. Luckily I managed to speak to the airline directly, they said there is no charge from the airline to change the dates but the travel agent may charge you a tenner to do the job. Armed with this information, I went personally to Travelpack's office in Vadodara. LOL, they said they will do it for free but there are extra taxes to pay £33.50. I am still stuck in Vadodara because of the lockdown

Flights to China
24-Mar-2020
Excellent

Customer Comments

Fast delivery

Flights to Philippines
24-Mar-2020
Excellent

Customer Comments

Quick cheap and easy. Prompt delivery of documents. All done in under a minute

Flights to United Arab Emirates
24-Mar-2020
Bad

Customer Comments

Called for 2 days running for 5hrs in total and no one answered the phone !!

Flights to Spain
24-Mar-2020
Excellent

Customer Comments

Efficent transfer of info..

Flights to Tanzania
24-Mar-2020
Good

Customer Comments

Booking really easy and got a good deal. Communcation was good but checking in with the airline was a bit difficult as my booking codes weren't recognised.

Flights to South Korea
23-Mar-2020
Good

Customer Comments

The booking process was easy, however the very short limit on the first name field means I had to choose one of my first names and so do not fully match my passport details, which I hope will be fine.

Flights to South Africa
23-Mar-2020
Excellent

Customer Comments

We have been delighted with all stages of our experience, especially over changing our flight to come back early, due Covid19.

Flights to India
23-Mar-2020
Bad

Customer Comments

Theat customers better